Subscriptions bought on 15health.com
If you bought 15Health Pro on this website, this policy applies. If you bought it inside the app, refunds are handled by Apple or Google under their rules, and we cannot issue them ourselves.
First payment
There is no free trial. If something went wrong with your first payment, or the app does not recognise your subscription after you sign in with the same Google account, email support@15health.com within 7 days and we will put it right, including a refund where that is the fair outcome.
Renewals
Renewals are not refundable once the new period has started, because cancelling takes one tap and stops the next charge. If a renewal went through by mistake and you have not used the app since, write to us within 7 days and we will look at it.
How refunds arrive
Refunds go back to the card or method you paid with, through Razorpay, usually within 5 to 10 working days depending on your bank.
Cancelling
In the web app, open Profile → Subscription and tap Cancel subscription, or email support@15health.com from the address on your receipt. You keep access until the end of the period you paid for. Deleting your account does not cancel a subscription.