In the app, one tap
- Open 15Health and go to the Profile tab.
- Scroll to the bottom and tap Delete account.
- Confirm. Your account and every record attached to it are deleted from our servers straight away.
By email
If you no longer have the app installed, email support@15health.com from the address you signed in with, with the subject “Delete my account”. We delete it within 30 days and confirm by reply. We may ask you to verify the account first.
What is deleted
- Your profile and every onboarding answer.
- Your workout plan, workout history, streaks and reports.
- Your meal plan, meal logs, and any plate photos you scanned.
- Your Google (or, in the app, Apple) sign-in link to 15Health. Signing in again creates a fresh account.
What is kept, and for how long
- Backups are overwritten within 90 days.
- Purchase records are kept for 7 years, as tax law requires. They contain no health data.
- Deleting your account does not cancel a subscription. Cancel a plan bought on 15health.com first, in the web app under Profile → Subscription (or by emailing us), and cancel an App Store or Google Play plan in that store. A web plan you have not cancelled keeps renewing; if you sign in again later with the same Google account, it attaches to your new account. Refunds follow the refund policy.
Full detail is in the privacy policy, section on retention and deletion.